When it comes to business, most people think there’s an official starting line: A degree, an apprenticeship, or stumbling on the right amount of money. Wrong! You don’t need an MBA or a winning lottery ticket to start a successful business or improve the one you’ve got, says Josh Kaufman. You just need some common sense and a few basic guidelines.
For example, Kaufman continues - every good businessperson knows how to negotiate, but you don’t need a whole semester to learn the key to good negotiation. And that’s just one of the tips that’s helped The Personal MBA become the go-to book for anyone interested in business.
Business school: Not only is it extremely expensive – chances are, it won’t pay off, says the author.
Want to go into business, but have no idea where to start? Business school seems like a tempting prospect, a place where all the knowledge and contacts you need are simply handed to you – but is it really your ticket to success, asks Kaufman?
It has to be, right? Otherwise why else would people pay so much for their MBA? Business school is expensive, that’s for sure – the top 15 MBA programs charge up to $50K per year for tuition. That’s not even including fees, loan interest or living expenses!
The three most powerful points I took from the book were;
Analysing 40 years’ worth of data, they found that there is no correlation between long-term career success and possessing an MBA,
Consider your business idea in the light of each of the four human drives. They are; desire, bonding,curiosity and security.
To boost your communication, and it’s very simple: stop putting others down.
Kaufman states that in the long term, an MBA does nothing for your career. If it did, a master of business administration degree should correlate with measures of success, like an increased salary, or promotions to higher level positions. And it doesn’t.
Researchers from Stanford University and the University of Washington conducted an extensive study into the matter. Analysing 40 years’ worth of data, they found that there is no correlation between long-term career success and possessing an MBA, whether you graduated with flying colours or just scraped a passing grade.
So if business school can’t make your entrepreneurial career blossom, what can? Kaufman gioes on to answer - well, you can learn a lot from experience, and from your own research online – or from books like this one.
The perfect business idea balances money and passion.
Now that you know not to waste your money on an MBA, let’s get down to business – your business, says the author. What kind of company should you start? You might think that since the IT industry is booming right now, starting an IT business would be a smart idea. But what if you absolutely despise IT as a field?
Here’s a fact that more people should know: your business won’t thrive if you do it for money alone. Even if it’ll run itself eventually, your business will still need hundreds of work hours and generous amounts of money to set up.
For example, in order to afford to hire people to deal with mundane tasks like payroll and HR, you’ll need to work incredibly hard for a few years. If you’re only in it for the money, can you see yourself persevering until your company reaches that point? Probably not!
But if you start a business in a field that you like, says Kaufman, not only will you be more likely to stick with it, you’ll also be ahead on the decision-making front. If you know a certain amount about the specific market you’re entering, you’ll be able to make sound decisions, develop an attractive product and tackle the competition.
The next question is – how do you actually enter the market? Underneath that there’s another question: is there a shortcut to getting all the money you need?
Leveraging your investments can be rewarding, but it’s also risky.
So you’ve found a great new business opportunity, but you’re short on the cash you need to pursue it. Should you just stop right there? No way. Instead, leverage your investment. What is leverage, you ask? Simply put, it’s any technique that amplifies investor profits or losses. Typically, it’s the strategy of using borrowed money to increase your profit potential. In this way, you can make enormous gains with very little of your own capital.
Let’s say you want to make a big investment that you couldn’t afford without borrowing money: you want to buy four properties at $100,000 each, but only have $20,000 of your own capital. If you borrow $380,000 and the properties double in value, you’ll have made $400,000 with just $20,000 of your own capital. That’s a 20-times return on your investment!
But if the idea that borrowing more always means earning more seems a little too good to be true, well, you’re right. Leverage can be risky because it also amplifies your losses. Let’s return to our example: imagine that the properties you bought lost half their value – your losses would amount to $200,000. That’s right, you’d lose ten times your own capital resources.
For a real life example of this, you need only look to the catastrophic recession of 2008, which was caused in part by the enormous amount of leverage used by investment banks, who were caught with catastrophic losses when the property bubble popped. The lesson? Leverage can be great, but you’ve got to watch out.
We’ve all got needs, and a product that satisfies them will sell.
Many think that for a product to sell, it just has to be good – not true, says Kaufman. Consider this: People will only want something if it fulfils their needs.
All our decisions are influenced by our basic needs, including our buying decisions. Imagine selling a bottle of stale water to a hiker lost in a desert. He’d be willing to pay just about anything for that bottle, just because it responds to his predominant need. The lesson here? Find your own desperate hiker.
Any successful business fulfils one or more of its customers’ needs, and Harvard professors Nitin Nohria and Paul Lawrence asserted that there are four needs or drives that are common to all humans.
The first of these is the desire to acquire and collect things, whether it’s stamps, shares or social status. Retailers and investment brokerages are the businesses that cater to this.
Secondly, we have the drive to bond with other people, so we can feel valued and loved. Businesses such as dating services and companies that promise to make us more desirable (perfumeries, beauty salons) are the ones that meet this drive.
Thirdly, we want to learn and satisfy our curiosity and finally, we strive to defend ourselves, our loved ones and our property, which is where security firms and companies selling alarms come in.
Consider your business idea in the light of each of these drives. Which of these four drives could your business cater to?
A great product deserves great marketing.
Say your product meets not just one, but three of your customers’ basic needs. It’s ready to deliver! Now, where are all those clients who should be drooling over it? Well, you’ll need to get their attention first. But in this age of social media and information overload, this is no easy task.
If you want customers to pay attention, you’ll need to offer something remarkable and memorable.
And if we want to do this, we’ve got to think about the way we deliver our message to clients – the medium matters. For example, if the form of your message makes a customer think it’s made just for her, you’re far more likely to get her attention.
Show your customer that you’ve made the extra effort, even if it’s just with a hand-addressed FedEx envelope. Sure, this can be expensive, but it’s worthwhile to inform selected prospective clients in a high-quality way – certainly better than spamming an entire town’s inboxes with irritating emails.
If you want to market your product effectively, there’s another crucial aspect you should consider: the product’s end result. Think about it: people don’t buy a product for its own sake. They buy it because of the end result they’re hoping to attain. For example, a woman won’t pay $20 for a lipstick simply because the colour is nice. She buys it because she hopes it will make her more desirable.
A great way to highlight your product’s end result is through testimonials, in a statement made by an ordinary person who overcame adversity, all thanks to your product. Say you’re selling an acne cream – your testimonial could be from a pimply teenager who thought he was doomed to be an outcast until your product cleared his skin right up. That’s the sort of story that’s going to draw your customers in.
Even when clients are reluctant, there are ways to make a sale.
Picture this, says the author - you’re visiting a pet store and see a puppy that you’re absolutely smitten with. But you’re unsure whether you want to buy it. The owner makes an offer to you to take the dog home for a week and guess what? It works its charms and you can’t imagine returning it once the week is over.
This is an example of how a sales expert can convince a reluctant prospect to become a customer. But how, exactly? You can increase sales if you account for your clients’ fears. We all hate to make a bad choice, and this makes us cautious customers. Instead of buying the wrong thing, we’d rather buy nothing at all – right? In sales theory, this is called a major barrier to purchase. Naturally, it’s something salespersons hate.
To encourage prospects to buy something, salespersons shoulder the risk of a bad transaction – by allowing the customer to return that cute puppy if things don’t work out. This strategy works for non-adorable items, too. For example, it’s often possible to try out a bed for an entire year, and return it for a full refund. This makes people more likely to purchase a bed.
So if you can find out why your customers might say no, you’ll be able to talk them into a “yes.” In sales, reasons for saying no are called standard objections, and there are several of these. A customer might fear the product costs too much, or it won’t provide the promised benefits, or that he doesn’t need the product yet, and so on.
If you know why your client won’t buy, you can devise an argumentative strategy and basically convince him that he’s dead wrong. Say he thinks his old laptop will have to do for a while longer. You can convince him that his old laptop is incompatible with essential new software.
To strike a great deal, it helps to prepare.
How do you picture a negotiation? You might see yourself sitting at a conference table and discussing a deal, but don’t get ahead of yourself! This is just the last phase of a negotiation. A good negotiation actually occurs in several stages.
The first part of negotiation is setting the stage. Long before you start exchanging offers with your business partners, you can optimise your outlook in the early decisions you make. You could make sure you’re negotiating with the right person, for example: did the company send someone with real decision-making authority? Or just someone who’s been assigned to collect information for those in power?
You can also create a conducive environment by choosing the setting you’re most convincing in. Will you present your offer in person, over the phone or should you organise an online meeting? An elegant office could make a great impression, but maybe your voice is a lot more confident over the phone. If you’re having trouble deciding, research data in your industry or market may prove very helpful.
Once you’ve prepared, decide on the terms of your proposal. Consider how attractive your offers will be to the other party, and in every case, search for ways to make the offer even more desirable. You could even try to find out the other party’s offers. Then you can work out a way to make yours seem superior.
You’ve always got to consider the worst-case scenario, so anticipate possible objections and create an argumentative strategy to defuse or counter them. And, in case they don’t work, decide on the concessions and compromises that you’re willing to accept.
The final stage of negotiation is the actual discussion. Because of the effort you put in during the first two stages, you’ll be far better prepared. In fact, most of the hard work at this point is already over!
A good leader is a good communicator.
Ever had a plan that seemed great until you tried to put it into action? Some bosses have great schemes they just can’t implement. Are they unlucky with their employees? Or is it possible they just don’t know how to communicate with them?
Here’s what they don’t know: If you want others to do something, you should tell them why you want them to do it. Harvard psychologist Ellen Langer demonstrated this in a study where her students asked others queuing in front of a Xerox to let them go first. 60 percent of the people agreed, but when a reason for the request was provided, an impressive 95 percent complied.
Moreover, if you tell people about your intentions, everyone can work in ways that support that plan, and know what to do if the situation changes. This way, you won’t have to micromanage every step.
Imagine a general telling his field commander to capture a hill, but the situation changes and capturing the hill becomes strategically futile – the field commander will know how to react if he knows the larger goal is to flank the enemy, says the author. There’s another way to boost your communication, and it’s very simple: stop putting others down. Yet it’s surprising how often we find ourselves dismissing our coworkers’ comments. It might make you feel superior but it gets you nowhere, causing your partner to withdraw from the conversation, even if you don’t notice it.
People can also become defensive and try to save face rather than understand your comments. Think about it: how engaged and cooperative would you be in a conversation with your boss after he said: “This is the silliest idea I’ve ever heard of.”
By contrast, effective communication sees both partners actively and comfortably exchanging ideas in a dialogue that could strengthen the entire organisation.
Use your day more effectively by listening to your body.
Sure, it’s no fun to be unproductive, but being too busy can harm you and your work too. The best way to be productive is, in fact, through setting limits. If you have several things to do at once, your performance can be reduced across all of them. Your brain can only handle so much. Think of it like juggling: the more balls you’re trying to juggle at once, the more likely you are to drop them all.
Moreover, with every task come unexpected demands that take extra time and effort to deal with. If your schedule doesn’t allow for extra time, you won’t be able to cope with those demands, especially if they’re coming from several tasks at once.
So how can we stay in tune with what we can handle? Your best bet is to listen to the natural fluctuations of your energy, says Kaufman. We’re not talking about a far-fetched, new age concept here – it’s simply that your productivity isn’t distributed evenly throughout the day. Instead, your body has a natural rhythm. Sometimes you can feel highly alert and productive. At other times, you’re far too tired to get anything done at all.
Though it varies from person to person, most people are more productive in the morning than around noon. We also know that energy cycles in 90-minute-spans. So within that one-and-a-half-hour frame your energy will both rise and fall.
If you’re aware of these natural fluctuations, you can take advantage of the times when you feel energised. And more importantly, you can recognise when you’re crashing and take a well-needed break.
What I took from it.
If you want a thriving business, your product should cater to the core needs of your customers. By communicating confidently and cleverly, you can convince your clients to buy, your employees to cooperate and your business partners to sign your deal.
Actions speak louder than words. The next time you have to hire a new employee, don’t go for the applicants who performed best in an interview. Instead, do some extra research and find out how an applicant has performed in past months or years. Past performance is the best predictor of future performance.