Abraham Maslow suggested that the need to ‘belong’ was a major source of human motivation. He thought that it was one of 5 human needs in his hierarchy of needs, along with physiological needs, safety, self-esteem, and self-actualisation.
Belongingness is the human emotional need to be an accepted member of a group. Whether it is family, friends, co-workers, a religion, or something else, people tend to have an 'inherent' desire to belong and be an important part of something greater than themselves. This implies a relationship that is greater than simple acquaintance or familiarity. The need to belong is the need to give and receive attention to and from others.
Belonging is a strong and inevitable feeling that exists in human nature. To belong or not to belong can occur due to choices of one's self, or the choices of others. Not everyone has the same life and interests, hence not everyone belongs to the same thing or person.
Without belonging, one cannot identify themselves as clearly, thus having difficulties communicating with and relating to their surroundings. This desire is so universal that the need to belong is found across all cultures and different types of people.
The three most powerful points I took from the book were;
We all have a need to belong, therefore, the people we connect with; our tribe, says a lot about who we are.
In business we should avoid trying to please everyone as that will lead to a mediocre product, but rather aim at a small group who will love your product. Comparing Nokia to Apple.
Organisations need more heretics to advocate change from the inside. They need to hire amazing people and give them freedom and then they will do amazing things.
World-renowned marketing guru and author Seth Godin reveals in this book Tribes – We Need You To Leed Us, why today’s successful brands need to form tribes around their cause to grow and advocate their ideas and products.
He explains why trying to reach everyone with your cause like most big companies are still trying to do, only leads to mediocrity and a lack of intense feeling for your idea or brand. Seth Godin is giving us a step-by-step guide as to how anyone can form and lead a tribe, and how to use this powerful force to change the status quo and create a new future.
Godin goes on to say that tribes are everywhere; and whether you know it or not, you also are a member of at least one of them – as an employee of your company, a member of your religious community or a fan of your favorite band.
But what actually is a tribe?
All tribes share three components: a group of people, a common cause and at least one leader who represents and organises the tribe. Take Wikipedia, for example, says Godin. The vast majority of work for the website is performed by a group of about 5,000 contributors and editors. They all work together to realise the common cause of Jimmy Wales, Wikipedia’s co-founder: a vision of freely accessible, communally created information.
The cause of a tribe – either a yearning for or a resistance to change – can be anything from environmental justice, a political campaign or a group of Apple enthusiasts who believe in the superiority of their beloved consumer electronics. However, the most important feature here is the shared cause. A tribe’s shared cause leads its members to internalise the tribe’s values and ideas as their own. These internalized incentives make tribe members into driven believers instead of mere followers.
Tribes have always been with us, but with today’s technology and the internet, the number of tribes is exploding. Tribes used to be local, but now, especially with the use of social media – geography is no longer a barrier to tribal growth. And thanks to social media, a tribe’s influence is no longer directly correlated to its size, but to the cause for which it stands, and how it uses communication technologies.
Why is this?
Godin explain that because today, real sustainable growth derives from the people who truly love your cause, want to promote your values – and use social media to show it. The marketing mantra of the past was to reach as many people as possible with your products. But times have changed. Many companies are stuck in the past and still focus on developing products for the masses, a strategy which can lead to catastrophic consequences. Godin gives an example; Nokia used to be the most successful mobile phone company in the world. But when smart phones emerged, they missed the boat and still haven’t recovered. Shortly before the smart-phone market boomed, no specific company had the technological advantage – as some might think Apple had, considering their success. So where did Nokia go wrong, asks Godin? Nokia stuck to its old model: it worked on how to produce the cheapest possible mobile phones that everyone would like. The problem with creating a product that will please everyone is that almost every time, it leads to a mediocre product that people will use – but not fall in love with.
In contrast, Apple set out to produce a new kind of phone that almost no one would initially like, but that a few people would really love. And when people love something, they tell their friends. Soon enough, a new tribe is born. Apple was right to create an extraordinary product because tribes don’t form around mediocre causes. People today are not content with off-the-shelf ideas anymore. A powerful cause needs to have a personal, exclusive and meaningful story that people can identify with. Furthermore, it needs to scream of newness and allow for people to be directly engaged in the movement. Fundamentally, a meaningful cause scratches an itch that hasn’t been sufficiently scratched yet. Be it viral YouTube videos or the latest ideas of influential bloggers, reaching people has never been easier, cheaper or more effective.
So what does this mean for you and I?
Godin explains that we too can reach people by forming a new tribe. The first thing to know is that people need to be able to communicate intensely about their shared cause. This means that communication can’t just be vertical – between you (the leader) and the individual tribe members – more importantly, it must be horizontal, between tribe members. And with today’s technology, you have everything you need to facilitate both vertical and horizontal communication. Websites, blogs and social networks allow you not only to spread your cause but also provide the room and the tools for your tribe to communicate, share ideas and organise. For example, you can use software called Basecamp to organise projects, and Twitter to share brief updates about developments. At the same time, these websites allow you to set ground rules for participation, and align everyone with your common vision by setting specific goals.
Godin says that we should consider CrossFit.com, a website where fitness fanatics can connect and exchange their fitness programs, knowledge and much more. CrossFit certification courses across the United States sell out weeks and months in advance, and more and more trainers are opening gyms to support the growing demand of the CrossFit tribe. And it’s all coordinated by one central website. This is the work of Greg Glassman, otherwise known as “Coach.” He understood how to lead a tribe by telling his fitness stories and giving people the possibility to connect together via his website.
Have you ever wondered how many people make up a movement? The answer is around 1,000, says Godin. That’s a number of true believers you need for a group to keep moving. But how do you get so many people to follow your cause, he asks? You have to tap into something people already yearn for. Creating a movement is about organising an existing yearning into a way that tribe members can connect with each other, and form a movement under your leadership. A former U.S. Senator, Bill Bradley says that a movement contains three elements: A narrative that tells the story of the future you’re trying to build; a connection between the leader and the tribe and among the tribe members; and something to do – the fewer limits, the better.
But too often potential leaders don’t realise that a movement can’t be about money. If your cause is to be successful, it needs a meaningful story about something that is worth talking about. And too often, organisations only offer something to do – and nothing to buzz about.
So what does it take to create a movement?
As an example, Godin examined Nobel Prize winner Al Gore and his award-winning global warming documentary An Inconvenient Truth, the message of which rapidly turned into a worldwide movement. But what Al Gore said about climate change and our society wasn’t new; this knowledge was already 30 years old when he first started. Why then did the idea suddenly take off? Because it needed a leader to organise people into a community that already knew what was the right thing to do. Al Gore shared his film for free with thousands of people, because he believed in it and because he knew that in giving others the opportunity, they would join him. And in doing so, he became the leader of a tribe.
So what’s the secret to creating a tribe?
Godin explains that it is important to tell a story to people who want to hear it. Help them connect as a tribe. Lead the movement. And finally, make a change. A bigger tribe is a better tribe, right? For most leaders, this sounds about right. But they’re wrong. At least in the beginning, a tribe’s biggest advantage is not its size, but the multiple connections between the members, the leader and the outside world. In fact, a tribe has four different directions of communication: Leader to tribe, tribe to leader, tribe members to one another and tribe member to an outsider. Normal marketing pales in comparison, with communication generally only in one direction: company to market. The most important of these directions is the communication between members. And this is where tightening a tribe comes in.
Tightening a tribe means bringing members closer together by facilitating communication and tightening their common bonds. You can do this by transforming a shared interest into one passionate goal, and by providing a platform for members to easily connect with each other. Or you can harness the power of insiders and outsiders, says Godin. To create a feeling of cohesion, you have to develop a culture of insiders – which inevitably excludes others. This allows the tribe to differentiate itself from other tribes, and create a stronger sense of internal identification.
So, says Godin, remember, your main task as a leader is to organise and strengthen your tribe. For example, through his obsession with secrecy, Apple’s Steve Jobs passively created a whole bunch of rumour sites where Apple fans speculated about new products. The sites helped to bring Apple fans together and raised the level of suspense and curiosity about new products higher than for any other company.
What else makes a good tribe leader?
Management is primarily about getting a job done. But leadership is all about change, and this implies going where no one has been before: into a vacuum. For a tribe to form there has to be a particular change that people want to see made. This need for change has to come from a certain discomfort with the status quo, from a sense that there is something missing in the world. A leader steps right into this discomfort zone – the vacuum – and starts to organise so people will follow him.
Leaders do this despite the risks because of two things: they have faith in the cause and they know that innovation is always more effective the earlier it happens – so the sooner the better. But Godin goes on to say that with all this talk about leaders you might be thinking: well, that’s fine for the famous and the charismatic; but that’s not me. How can I be a leader? By correcting your misconceptions, he states. The truth is, leaders are first generous – and through that they are seen as charismatic. Many people today have the impression that you have to be famous or ooze charisma to be a leader. But in fact people – and that means potential tribe members – very quickly sniff out whether your motivation is authentic and altruistic, or if you’re just an egomaniac.
Real leaders are generous and more focused on giving than taking. That’s why Al Gore made his presentation available for free. He believed in the inherent value of the cause and therefore made others believe in them. Today, Al Gore’s film has been presented by hundreds of people all over the world. We’ve seen how rewarding being a tribe leader can be. So why isn’t everyone doing it? The answer is simple, says Godin. There are too many 'sheepwalkers' out there, people who have been conditioned by school and society to be obedient and afraid of change. They have been taught to keep their heads down and mind their own business – just like sheep. Well-educated sheep, but sheep nonetheless.
Godin proclaims that what we need in the world are more heretics: people who question the status quo and the existing dogmas, and take action without asking for permission. Organisations need more heretics to advocate change from the inside: because if you hire amazing people and give them freedom, they will do amazing things. And tribes need heretics as leaders to break into new territory and help change the world.
So why aren’t there more heretics out there?
Because the media primes us with a story about heretics: one filled with tales of inevitable downfalls and self-delusion. After all, who would dare believe they can challenge the status quo? You can overcome this false narrative by talking yourself out of the fear: remind yourself that everything worth doing is risky and that the world needs and demands the change you’re trying to make. Fear is what is stopping us from transforming our ideas into reality and changing the status quo. But with today’s technology, there is no excuse anymore: you no longer need power or money to make a change.
So, says Godin; step up – and start leading your own tribe.
What I took from it...
In this fascinating book, Seth Godin argues that now, for the first time, everyone has an opportunity to start a movement - to bring together a tribe of like-minded people and do amazing things. There are tribes everywhere, all of them hungry for connection, meaning and change. And yet, too many people ignore the opportunity to lead, because they are 'sheepwalking' their way through their lives and work, too afraid to question whether their compliance is doing them (or their company) any good. This book is for those who don't want to be sheep and instead have a desire to do fresh and exciting work. If you have a passion for what you want to do and the drive to make it happen, there is a tribe of fellow employees, or customers, or investors, or readers, just waiting for you to connect them with each other and lead them where they want to go.
For me this is a good book and I enjoyed reading it. It is a short and inspirational book about leadership, communities and change. It's an easy read with lots of common sense and some great examples. Did he tell me anything I didn't know, not sure. But I definitely feel inspired after reading it. The book won't give you many concrete tools or approaches on how to become a leader or effect change in your organisation, but it does inspire you to become a leadership figure and find your tribe.
Seth Godin on TedTalk